Terms and conditions

These terms apply to services provided by Wickintyre Design Co, including:

• Branding and graphic design

• Social media services and training

• Marketing plans and advice

• Website copy and refresh services

• Custom stationery design and printing

• Photography and content creation

• Any other service included in an accepted quote or proposal

By accepting a quote, paying a deposit, making a payment or asking me to begin work, you confirm that you have read and accepted these terms. Your quote, proposal, invoice and any agreed written changes form part of our agreement. If there is a conflict between these terms and your accepted quote, the details in the quote will apply to that project.

2. Quotes and project scope

Your quote will explain what is included in your project, the price and any relevant timeframes, deliverables or revision limits. Quotes are valid for the period stated on the quote. If no period is listed, the quote will remain valid for 30 days. Anything not listed in the accepted quote is outside the original project scope. If you request additional work, I’ll let you know about any extra costs or changes to the timeline before continuing. Small changes can sometimes become much bigger jobs than expected. If that happens, I’ll pause and talk it through with you rather than surprising you with an unexpected invoice.

3. Prices and payments

All prices are listed in Australian dollars. GST will only be added where applicable and will be clearly shown on your quote or invoice. Services priced at $200 or more generally require a 50% deposit before work begins. The remaining balance is due according to the payment schedule shown on your invoice. Services under $200 generally require payment in full before work begins unless we agree otherwise in writing. Payment plans may be available for eligible services priced at $100 or more. Any payment plan must be agreed before the project begins. Invoices must be paid by the due date shown. If a payment becomes overdue, I may pause work and adjust the project timeline until the account is brought up to date. I’ll contact you before taking this step. Final files, printed products or completed deliverables may be withheld until the relevant invoice has been paid in full.

4. Deposits

Your deposit secures time in my schedule and allows me to begin planning and working on your project. If you cancel after work has started, the deposit will be applied to:

• Work already completed

• Time reserved for your project

• Materials already purchased

• Non-refundable third-party costs

• Reasonable administrative costs connected with the cancellation

If the deposit is more than the reasonable costs already incurred, any remaining amount will be refunded. Nothing in this section limits your rights under the Australian Consumer Law.

5. Your responsibilities

Good work is a team effort. To keep your project moving, you agree to:

• Provide accurate information, content and feedback

• Supply requested files in suitable formats and quality

• Respond within agreed timeframes

• Review proofs carefully

• Tell me promptly if your requirements change

• Ensure you have permission to use anything you supply

• Nominate 1 main contact where a project involves several people

• Communicate respectfully throughout the project

If information, content, approvals or feedback are delayed, the delivery date may need to change. Significant delays may require the project to be rescheduled around other booked work.

6. Content and files you provide

You are responsible for checking that you own or have permission to use any wording, photographs, logos, illustrations, music, video, trademarks or other material you provide. You are also responsible for ensuring the information you supply is accurate, lawful and not misleading. I may refuse to use material that appears to infringe another person’s rights or contains unlawful, discriminatory, defamatory or harmful content.

7. Revisions and changes

The number of revisions included in your service will be listed in your quote or product description. A revision means a reasonable change to the agreed concept. It doesn’t include beginning again with a completely new direction after a concept has been developed or approved. Additional revisions, new concepts or changes outside the agreed scope may incur an extra fee. I’ll explain the cost and ask for your approval before completing additional paid work. Feedback should be provided clearly and, where possible, in 1 consolidated response. Conflicting or piecemeal feedback can cause delays and may require additional work.

8. Approvals and proofs

You’ll have an opportunity to review and approve relevant designs, wording and proofs before final files are supplied or printing begins. Please check every detail carefully, including:

• Names and spelling

• Dates and times

• Addresses and contact details

• Prices and event information

• Grammar and punctuation

• Colours and layout

• Sizes and quantities

Printing will only begin after you approve the final proof in writing. Once you approve a proof, changes may incur additional design, printing or material costs. If an error appeared in the proof you approved, the cost of correcting or reprinting it will generally be your responsibility. If the final product differs from the approved proof because of an error I made or a production issue for which I’m responsible, I’ll work with you to provide an appropriate solution. Your rights under the Australian Consumer Law still apply.

9. Printing, paper and handmade finishes

Paper, ribbon, envelopes, finishes and other materials are subject to supplier availability. If something becomes unavailable, I’ll discuss suitable alternatives with you before making a substitution. Colours can appear different between screens, printers, paper stocks and production runs. Slight differences in colour, texture, trimming, placement or handmade finishes are normal and aren’t automatically considered faults. Final quantities may occasionally vary where a specialist printer applies an industry-standard production allowance. If this could affect your order, it will be discussed with you beforehand. Any significant fault or difference from the approved design will be assessed fairly and in line with your rights under the Australian Consumer Law.

10. Delivery and collection

Available delivery or collection options will be confirmed in your quote. You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address or an uncollected parcel may be passed on to you where reasonable. Delivery estimates are not guaranteed. Postal services, couriers, suppliers and other circumstances outside my reasonable control can cause delays. I’ll provide available tracking information and help investigate a delayed or damaged delivery.

Please inspect printed items promptly and contact me as soon as possible if something arrives damaged or appears incorrect. Photographs of the packaging and affected products may be needed to raise the issue with the supplier or carrier.

11. Digital files

Your quote will explain which final file formats are included. Editable working files, source files, unused concepts, drafts and internal templates aren’t included unless specifically stated in writing. Please download and safely store your final files. I’ll take reasonable care when storing project files, but I can’t guarantee that every working file will be retained indefinitely after the project is completed.

12. Intellectual property

You keep ownership of the original material you provide. Until all project invoices are paid, all concepts and work created by Wickintyre Design Co remain my intellectual property. Once full payment has been received, you’ll receive the usage rights or ownership described in your quote. Unless agreed otherwise:

• Final custom branding and business design deliverables may be used for your ongoing business purposes

• Personal stationery designs may be used for the event or purpose for which they were created

• Unused concepts, drafts, working files, processes and templates remain the property of Wickintyre Design Co

• Third-party fonts, stock images, Canva elements, software, templates and other licensed assets remain subject to their original licence terms

You must not sell, redistribute, copy or turn a personal-use design into a commercial product without written permission. I won’t publish confidential or personally sensitive project details without permission. I may ask whether you’re comfortable with completed work being included in my portfolio, website or social media. You’re always welcome to say no.

13. Third-party platforms and suppliers

Some projects rely on services outside my control, including Canva, Squarespace, Meta, printing suppliers, couriers, stock libraries and social media platforms. Their own terms, fees, licences and privacy practices may apply. You are responsible for maintaining any accounts, subscriptions and permissions needed for your project. I’ll take reasonable care when working with third-party services, but I can’t guarantee that a platform will remain available, keep the same features or operate without outages or changes.

14. Social media and marketing results

Marketing and social media can support your business, but no ethical marketer can promise a particular number of followers, enquiries, sales or website visits. Results can be affected by your offer, budget, audience, competition, pricing, platform changes and how consistently recommendations are implemented. Any strategies, plans or recommendations I provide are based on the information available at the time. You remain responsible for your business decisions, claims, advertising approvals and the final content published under your name.

15. Website services

Website services are limited to the work included in your quote. This may include copywriting, content updates, design refreshes or changes within an existing website platform. Unless specifically included, my services don’t cover ongoing technical support, custom coding, plugin development, cybersecurity, website hosting or repairing unrelated technical issues. You are responsible for maintaining your website subscriptions, domain, hosting and account access. I recommend keeping a current backup before major changes are made.

16. Photography services

The scope of photography services, including the session length, location, number of edited images and delivery timeframe, will be outlined in your quote. Unless otherwise agreed, you are responsible for obtaining permission from any people, venues or property owners appearing in the photographs. Weather, lighting, access restrictions and other circumstances outside my reasonable control may affect a photography session. If the session can’t reasonably go ahead, we’ll work together to reschedule it. Raw photographs are only supplied where this is specifically included in the service description or quote.

17. Project delays and circumstances outside our control

Sometimes things happen that neither of us can reasonably prevent, including illness, emergencies, supplier delays, platform outages or major technical problems. If this affects your project, I’ll contact you as soon as reasonably possible and work with you to revise the timeline or find another fair solution.

18. Pausing or ending a project

You may cancel a project by providing written notice. You’ll be invoiced for work completed and reasonable costs already committed up to the cancellation date. Any remaining prepaid amount will be handled in accordance with section 4 and your rights under the Australian Consumer Law. I may pause or end a project if:

• An invoice remains unpaid

• Required information or feedback isn’t provided after reasonable follow-up

• The project changes substantially and we can’t agree on a revised scope

• You repeatedly disregard agreed boundaries or timelines

• Communication becomes abusive, threatening, discriminatory or unsafe

• You ask me to create or publish something unlawful or misleading

Where appropriate, I’ll provide written notice and a reasonable opportunity to resolve the issue first. If the project ends, you’ll only be charged for work completed and reasonable non-refundable costs already incurred.

19. Consumer guarantees and refunds

My services and products come with guarantees that can’t be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, reprint, refund, cancellation or compensation if a product or service doesn’t meet a consumer guarantee. A change of mind, change in personal circumstances or change in creative preference doesn’t automatically entitle you to a refund for custom work already completed or materials already ordered. This doesn’t affect any remedy you’re legally entitled to receive.

20. Limitation of liability

Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that can’t legally be excluded under the Australian Consumer Law or another applicable law. To the extent permitted by law, Wickintyre Design Co isn’t responsible for indirect loss caused by circumstances outside my reasonable control or by a client’s failure to:

• Follow the advice provided

• Supply accurate information

• Review and approve content carefully

• Obtain required licences or permissions

• Maintain their website, platform or third-party accounts

Any limitation will only apply where it is fair, reasonable and legally permitted.

21. Privacy and confidentiality

I’ll take reasonable care when handling the information and files you provide. I’ll only use them for your project, business administration or another purpose you have agreed to. You can read more about how information is collected, stored and used in the Wickintyre Design Co Privacy Policy. Both of us agree to respect confidential information shared during the project, except where disclosure is required by law or reasonably needed to deliver the agreed services.

22. Concerns and disputes

If something isn’t right, please contact me first so we can try to resolve it calmly and fairly. You can email info.wickintyredesignco@gmail.com with details of your concern. I’ll acknowledge your message and aim to respond within 5 business days. If we can’t resolve the matter directly, we may agree to use an appropriate dispute-resolution service before beginning court proceedings, where reasonable. Nothing in this section prevents either of us from seeking urgent legal relief or exercising a right available under Australian law.

23. Governing law

These terms are governed by the laws of the Australian Capital Territory and applicable Commonwealth laws of Australia.

24. Changes to these terms

I may update these terms occasionally to reflect changes to my services, processes or legal obligations. The terms accepted when your project begins will continue to apply to that project unless we both agree to a change in writing.