Privacy policy

This policy applies when you:

• Visit the Wickintyre Design Co website

• Submit an enquiry, quote request or website form

• Purchase or enquire about a service

• Work with me on a project

• Subscribe to an email list

• Contact me by email, phone, social media or another method

• Attend a consultation, training session or photography session

I aim to handle personal information carefully and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

2. Information I may collect

The information I collect depends on how you interact with Wickintyre Design Co and the service you need.

It may include:

• Your name

• Business or organisation name

• Email address

• Phone number

• Billing and delivery address

• Suburb and postcode

• ABN or other business information

• Social media account names

• Website details

• Project requirements and preferences

• Event details, including names, dates, locations and guest information

• Wording supplied for stationery, websites or other designs

• Photographs, logos, artwork and brand assets

• Feedback, approvals and project correspondence

• Quote, invoice and payment records

• Information included in surveys or intake forms

• Details of enquiries, concerns or complaints

• Website usage and technical information

I’ll only ask for information that is reasonably needed to respond to your enquiry, provide a service, meet a legal obligation or run my business.

3. Sensitive and personal content

Some projects may involve personal or meaningful information, particularly custom stationery, funeral or memorial items, photography and personal-event projects. Please only provide sensitive information when it is genuinely needed for your project. If you provide information about another person, including their name, photograph or contact details, you confirm that you have permission to share it with me for the project. I won’t intentionally collect health information, identity documents or other highly sensitive information unless it is reasonably necessary and you have agreed to provide it.

4. How I collect information

I generally collect information directly from you when you:

• Complete a website form

• Request a quote

• Purchase a service

• Send an email or message

• Speak with me by phone, video call or in person

• Complete a questionnaire or survey

• Provide content or files for a project

• Approve a design or proof

• Subscribe to marketing communications

• Interact with Wickintyre Design Co on social media

I may also receive information through:

• Referrals

• Publicly available business websites or social media profiles

• Squarespace and connected website services

• Payment and invoicing providers

• Analytics and website technologies

• Printing, delivery or other suppliers involved in your project

If someone refers you to me, I’ll only use the information provided to contact you where it is reasonable to believe you would expect that contact.

5. Why I collect and use information

I may use your information to:

• Respond to enquiries

• Prepare quotes and proposals

• Confirm your project requirements

• Provide design, marketing, social media, photography, website or stationery services

• Personalise your project

• Prepare and send proofs

• Arrange printing, collection, delivery or postage

• Process invoices and payments

• Communicate about your project

• Provide support after completion

• Maintain business and financial records

• Improve my website, services and client experience

• Respond to concerns or complaints

• Protect my legal rights

• Meet legal, tax and regulatory obligations

• Send marketing communications where you have agreed to receive them

I won’t use your information for an unrelated purpose without your permission unless the use is required or permitted by law.

6. Website forms

When you submit a form through this website, the information you enter is sent to Wickintyre Design Co and may also be stored by Squarespace or a connected service. Forms may collect information including your contact details, project requirements, event information, budget, uploaded files and other content you choose to provide. Please don’t submit confidential or highly sensitive information through a general enquiry form. Contact me first if your project requires special arrangements for sharing files.

7. Payments

Where online payments are available, payment information is processed by the relevant payment provider. I don’t intentionally collect or store your complete credit or debit card details. Payment providers may collect and process information under their own privacy policies and security practices. I may retain payment confirmations, invoice details and transaction records for business, tax and record-keeping purposes.

8. Cookies and website analytics

This website is hosted by Squarespace. Squarespace may collect information when you visit the website, including:

• Your IP address

• Browser, device and network information

• The pages you visit

• The website or page that referred you

• The date and time of your visit

• How you interact with the website

This information helps operate and secure the website, understand how visitors use it and improve its performance. The website may use essential cookies required for security and functionality. It may also use analytics or performance cookies, depending on your cookie settings and choices. You can manage cookies through the website’s cookie banner, where available, or through your browser settings. Blocking some cookies may affect how the website functions.

9. Marketing communications

I’ll only send you promotional emails or updates where you have agreed to receive them or where otherwise permitted by law. You can unsubscribe at any time by:

• Using the unsubscribe link in an email

• Emailing info.wickintyredesignco@gmail.com

• Asking me directly to remove you from the list

Unsubscribing from marketing won’t stop important messages about an active enquiry, order, invoice or project. I don’t sell or rent mailing lists or personal information to other businesses.

10. When information may be shared

I may share information where reasonably needed to provide your service or operate Wickintyre Design Co. This may include sharing limited information with:

• Squarespace and website service providers

• Email and cloud-storage providers

• Payment and invoicing providers

• Printers and production suppliers

• Delivery and postal providers

• Canva, stock libraries and design platforms

• Social media platforms

• Website, analytics or technology providers

• Accountants, insurers, legal advisers or other professional advisers

• Contractors or suppliers assisting with an agreed project

I’ll only share the information reasonably needed for that purpose. For example, a printer may need your approved design and order details, while a delivery provider may need your name and delivery address. I may also disclose information where:

• You have given permission

• It is required or authorised by law

• It is reasonably necessary to prevent a serious threat

• It is needed to investigate suspected fraud, misuse or unlawful activity

• It is necessary to protect my legal rights

11. Overseas storage and processing

Some services used by Wickintyre Design Co may store or process information outside Australia. This can include website hosting, cloud storage, email, analytics, social media, payment and design platforms. The countries involved can change depending on each provider’s systems and service arrangements. These providers may include Squarespace, Google, Meta and Canva. Their handling of information is also governed by their own privacy policies and terms. Where reasonable, I choose reputable providers and limit the information shared to what is needed.

12. Photographs and portfolio use

I won’t use your personal photographs, event details, private stationery or confidential business information in promotional materials without permission. I may ask whether you are comfortable with completed work being shown in my:

• Website portfolio

• Social media

• Marketing materials

• Project examples

You’re always welcome to say no. Refusing portfolio permission won’t affect the service you receive. If you later want approved portfolio content removed, please contact me. I’ll consider the request and remove material within my reasonable control where practical.

13. How information is stored and protected

Information may be stored in:

• Password-protected email accounts

• Squarespace and connected website systems

• Cloud-storage services

• Invoicing and payment systems

• Business devices

• Project-management and design platforms

• Secure physical or digital business records

I take reasonable steps to protect information from loss, misuse, interference and unauthorised access, modification or disclosure. These steps may include passwords, access controls, software updates, reputable service providers and limiting access to people who need the information. No method of electronic storage or internet transmission is completely secure. While I take reasonable care, I can’t guarantee absolute security. 14. How long information is kept

I keep information for as long as it is reasonably needed to:

• Complete your project

• Provide follow-up support

• Maintain financial and business records

• Resolve concerns or disputes

• Meet legal, insurance and tax obligations

• Protect legitimate business interests

Different information may need to be kept for different periods. When personal information is no longer reasonably needed, I’ll take reasonable steps to securely delete, destroy or de-identify it unless I’m legally required to keep it. Backup systems and third-party platforms may retain information for a limited period after deletion.

15. Accessing or correcting your information

You can ask what personal information I hold about you and request access to it. You can also ask me to correct information that is inaccurate, incomplete or out of date. To make a request, email info.wickintyredesignco@gmail.com with enough information for me to identify you and understand what you need. I may need to confirm your identity before providing access or making a correction. I’ll respond within a reasonable timeframe. In some circumstances, access may be limited or refused where permitted by law. If that happens, I’ll explain the reason where I’m legally able to do so.

16. Requesting deletion

You can ask me to delete personal information I hold about you. I’ll take reasonable steps to honour the request where practical, but I may need to retain some information to:

• Complete an active contract

• Maintain financial or tax records

• Resolve a dispute

• Meet a legal obligation

• Protect legal rights

Removing information may also affect my ability to continue providing a service.

17. Privacy concerns and complaints

If you have a question or concern about how your information has been handled, please contact me first so I have an opportunity to look into it. Email: info.wickintyredesignco@gmail.com. Please include enough detail for me to understand the concern. I’ll acknowledge your message and aim to provide a response within 30 days. If the Privacy Act applies and you aren’t satisfied with my response, you may be able to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

18. Data breaches

If I become aware of a data breach, I’ll take reasonable steps to contain it, assess the potential impact and reduce the risk of harm. Where required by law, affected individuals and the Office of the Australian Information Commissioner will be notified.

19. Children’s information

Wickintyre Design Co services are intended to be purchased by adults. Projects may occasionally contain a child’s name or photograph, such as stationery, family events or photography. This information should only be supplied by a parent, guardian or person with appropriate permission. I don’t knowingly collect information directly from children for marketing purposes.

20. Links and third-party websites

This website may contain links to other websites or platforms. Wickintyre Design Co isn’t responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

21. Changes to this policy

I may update this privacy policy when my services, website practices, technology or legal obligations change. The current version will be published on this website with the date it was last updated.